Privacy Policy

1. Who We Are

AbdurCinematics is a commercial photography and cinematics studio based at 77 Appledore Road, Cardiff, CF14 3HW, United Kingdom. We can be contacted at abdur@abdurcinematics.co.uk.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or engage our services. We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What Data We Collect

We may collect the following types of personal data:

• Contact information: name, email address, phone number, and business name when you submit an enquiry.
• Communication data: the content of messages you send us via our contact form or email.
• Usage data: information about how you use our website, including IP address, browser type, pages visited, and time spent on pages (collected via analytics tools where applicable).
• Transaction data: details of services you have purchased from us, including package details and payment records.

3. How We Use Your Data

We use your personal data for the following purposes:

• To respond to your enquiries and provide the services you have requested.
• To manage our business relationship with you, including invoicing and project management.
• To send you information about our services where you have consented to receive such communications.
• To improve our website and services based on how visitors use them.
• To comply with our legal obligations.

4. Legal Basis for Processing

We process your personal data on the following legal bases:

• Contract: where processing is necessary to fulfil a contract with you or to take steps at your request before entering into a contract.
• Legitimate interests: where processing is necessary for our legitimate business interests, such as responding to enquiries and improving our services.
• Consent: where you have given us clear consent to process your data for a specific purpose, such as marketing communications.
• Legal obligation: where we are required to process your data to comply with a legal obligation.

5. Data Sharing

We do not sell, trade, or rent your personal data to third parties. We may share your data with trusted third-party service providers who assist us in operating our website and delivering our services (such as email hosting and payment processors), subject to strict confidentiality agreements. We may also disclose your data where required by law or to protect our legal rights.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. Enquiry data is typically retained for 2 years. Client project data is retained for 7 years for accounting purposes. You may request deletion of your data at any time (see Your Rights below).

7. Cookies

Our website may use cookies to improve your browsing experience. Cookies are small text files stored on your device. We use essential cookies necessary for the website to function, and where applicable, analytics cookies to understand how visitors use our site. You can control cookie settings through your browser. By continuing to use our website, you consent to our use of essential cookies.

8. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right of access: to request a copy of the personal data we hold about you.
• Right to rectification: to request correction of inaccurate or incomplete data.
• Right to erasure: to request deletion of your personal data in certain circumstances.
• Right to restrict processing: to request that we limit how we use your data.
• Right to data portability: to receive your data in a structured, machine-readable format.
• Right to object: to object to processing based on legitimate interests or for direct marketing.
• Right to withdraw consent: where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at abdur@abdurcinematics.co.uk. We will respond within 30 days.

9. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Complaints

If you have concerns about how we handle your personal data, please contact us first at abdur@abdurcinematics.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.